Helicopter landing place on the top deck of the MS Romantika

Contact page

Contact information

In case you have any questions about your booking or your upcoming trip and you can’t find the answer in our Travel Information, please contact our Passenger Service team.

The Netherlands, Germany and other countries

  • [email protected]
  • +31(0) 85 40 15 252
  • For urgent matters on the day of departure from Germany, we also have a WhatsApp number +31 (0)85 40 15 259 (available between 11.30 – 16.30h)
  • Available via phone on sailing days between 9:30 – 11:30 am (after 11:30 you can also contact our Norwegian team)
  • Available via phone on non-sailing days between 10:00 – 16:00 pm (only on weekdays)


  • [email protected]
  • +47 24 20 00 40
  • Available via phone and e-mail on weekdays and sailing days between 10:00 and 15:00.
  • On sailing days, we are also available at the terminal between 10:00 and 17:00.


Contact form

In case you have not found an answer to your question yet, please reach out through the contact form below and our Passenger Service team will help you.

Other contact information

  • Groups & Events

    For group bookings from 20 people, please contact our group department.
    Available on Tuesdays, Thursdays and Fridays between 10:00 am and 4:00 pm.
    [email protected]
    [email protected]
    +31(0) 85 40 15253

  • Touroperators

    Touroperators with questions about trips, clients or the login, can contact us during the working week between 9am and 17pm at the following number: +31(0)854015254


Terminal Emden

Zum Borkumanleger 6a
26723 Emden, Germany
(53.345115, 7.187030)

Terminal Kristiansand

Vestre Strandgate 31
4611 Kristiansand, Norway

What are you looking for?

  • Sailing schedule

    Every week the ship crosses the North Sea 6 times. Three times to Kristiansand and three times to Emden.

  • Rates

    We use flexible prices, which are based on supply and demand.

  • Frequently asked questions

    Check out our detailed Travel Information page for all previously asked questions.