Travel Information

Travelling during pregnancy

In most cases, you can travel safely, without health risks for you and your baby. We recommend you request a medical certificate from your doctor before boarding. You do not need to show this to us in advance. We also recommend that you book with a flexible ticket so that you can cancel free of charge up to 14 days before departure. Furthermore, please note that we do not have a (full-fledged) doctor on board, only a medic/first-aid worker is available.

Making a booking

In our booking engine, you can create a booking for your crossing, shortbreak or minicruise. After having selected the desired travel dates, you have the opportunity to select a cabin type and add additional extras to your booking.

  • Adding personal details
    When making your booking, it is important that the traveller details match the details as stated in your passport or identity card. The name mentioned on your passport must be filled in when making the booking. Please note: travelling with a driver’s license is not possible.
  • Booking a cabin
    It is mandatory to book a cabin during your crossing. The cabin is always a private cabin and will not be shared with other travellers. You can choose from different cabin types, which you can have a look at here. In the booking engine, you can then select your desired cabin, when making the booking.
  • Easy-accessible cabins
    To check your eligibility and book a wheelchair-accessible cabin (depending on availability), please contact our Passenger Service team on +31 (0) 85 40 15 252.

Our rates

As with most ferry companies and other travel providers, our rates are based on supply and demand. During low season, you will travel against a lower rate, compared to the middle or high season. In addition, our rates vary depending on how full a sailing is at a given time. Booking early can be beneficial. Have a look at our booking engine for the prices per sailing.

Manage or change your booking

It is possible to make changes in your booking. For doing so, you can go to our login page and log in with your reservation code and email address.

  • Change fee
    Depending on your chosen ticket (Standard or Flex), we can charge costs for making adjustments in your booking. Please read our terms and conditions for more information.
  • Adding extras to your booking
    Before departure, you can add extras to your booking, like a parking spot in the Eemshaven (for long-term parking), a train taxi from Eemshaven train station to the terminal, or a meal on board (breakfast and/or dinner).

Booking meals

Meals are not included in the ticket price. Breakfast and dinner can be booked in advance online, or on board. You can pay for the breakfast and dinner buffet at the restaurant on the spot. For dinner at the Grill House à la carte restaurant, you can book at reception, but you pay at the restaurant. Breakfast

  • Breakfast takes place in the Grande Buffet, if booked in advance it costs €15 p.p. for adults, €7.50 p.p. for children up to 12 years old. If paid on board it costs €17 p.p. for adults, €9 p.p. for children up to 12 years old.
Dinner You can make reservations for dinner at two restaurants. This can be done during booking or on board (depending on the availability).
  • Grande Buffet: buffet restaurant, including 3 drinks. If booked in advance; €35 for adult, €17.50 for children up to 12 years old. If paid on board; €39.50 for adult, €19.50 for children up to 12.
  • Grill House: à la carte restaurant, excluding drinks. If booked in advance; €35 for adult, €17.50 for children up to 12 years old. If paid on board; €39.50 for adult, €19 for children up to 12 years old.

Booking without knowing your license plate number

In the case that you do not know the license plate of your vehicle yet, because you are going to rent a car or camper, you can fill in a fictional license plate number. As soon as the license plate is known, you can contact our Passenger Service to change it in your booking. This must be done no later than 48 hours before departure. There are no costs involved for changing this, regardless of the type of ticket you have.