Travel Information

Facilities

Our terminal in the Eemshaven features a waiting area, toilets (for disabled), a baby changing room, and an information desk. On our sailing days, the terminal is opened from 11:00 am and only accessible when having a booking.

  • Food and Drinks
    After you have checked in, you have the possibility to buy something to eat or drink in our terminal in the Eemshaven. Enjoy a cup of coffee, tea, or choose a cooled bottle of soft drink. We also sell sandwiches with different toppings, muffins, as well as confectionery and savory snacks. You can enjoy these in the coffee corner inside, or when the weather permits, on the terrace outside, while you wait until you can board the ship.
  • In Norway
    The terminal in Kristiansand opens at 11 am in the morning. We share the terminal building with two other ferry companies. If you enter the building, you walk straight into our check-in desk. If you go up the stairs, you will find a shared waiting area, as well as the toilets.

Checking in

Please bring your booking confirmation with QR code to the check in and keep your passport or identity card ready. When checking in, you will receive a boarding pass, which shows your cabin number and, if applicable, your booked meals. The boarding pass also serves as the key to your cabin.

  • Time to be present
    In Eemshaven, check-in opens at 11:00 am. We advise you to arrive 90 minutes prior to departure at the terminal, for both foot passengers and passengers with a vehicle. In case you need specific assistance when boarding, we advise you to be at the terminal 120 minutes before departure.
  • Check-in Norway
    In Kristiansand, the check-in opens at 11:30 am. We advise you to arrive 90 minutes prior to departure at the terminal, for both foot passengers and passengers with a vehicle. In case you need specific assistance when boarding, we advise you to be at the terminal 120 minutes before departure.
  • Information for Minicruise Passengers
    When you are travelling to Kristiansand on a minicruise, do not forget to bring your passport or identity card with you when you disembark the ship. When returning on board, you must check in again at the terminal in Kristiansand.

Parking

If you are not taking your vehicle on board the ship, you can park your car at our terminal in the Eemshaven. This costs €10 per night and can be booked in advance. At check-in, you will receive a long-term parking card that can be displayed in your car.

Boarding

Foot passengers and car passengers embark the ship at different stages. Foot passengers walk through the car deck on board, however not at the same time as the cars, for safety reasons. In case you need help with boarding, a shuttle bus is available to take you on board. Motorcycle passengers are the last to board, due to the loading of the ship.

  • All vehicle types
    • Put vehicle on handbrake in P or first gear. This will keep your vehicle stable.
    • Turn off the car alarm. This prevents a dead battery and possible noise pollution.
    • Collect your luggage in time for the crossing. The car deck is not accessible during the crossing.
  • Campers and caravans
    • Gas cylinders must be sealed, due to fire safety.
    • Put the caravan on the handbrake. Remember to take it off before driving off the ship.
  • Motorcycles
    • Motorcycles are the last vehicles to go on board. This is due to the specific layout of the ship.
    • Put your motorcycle in first gear, on steering lock and alarm off. We recommend that you put your motorcycle on the side or middle stand.
    • It is your own responsibility that your motorcycle is properly secured. Lashing material is available for this, you can also use your own material. The crew can assist you where necessary, but is not responsible for the securing.

Customs

  • Customs in Norway
    Upon arrival in Norway, you will leave the ship. Every passenger is obliged to go through customs. If you have something to declare, choose the red row. If you are in a coach or disembark by taxi you can let the driver know if you have anything to declare. The driver will then stop at customs so that you can complete the declaration. Consult the site of the Norwegian Customs for what you can/cannot bring into Norway and what you can/cannot take with you when you leave Norway.
  • Customs in the Netherlands
    Upon arrival in the Netherlands, you will leave the ship. Every passenger is obliged to go through customs. If you have something to declare, choose the red row. If you are on a coach or disembarking with the shuttle bus, you can let the driver know if you have anything to declare. The driver will then stop at customs, so that you can complete the declaration. Consult the site of the Dutch Customs for what you can/cannot take with you when travelling back to the Netherlands, and to see what you can/cannot take with you when leaving the Netherlands.
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